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Support

EQM Rescue provides fast, expert support when your production is on the line.

 

Our team is on call to troubleshoot equipment issues, provide urgent repairs, or supply critical components—all aimed at getting you back up and running with minimal disruption. 

The EQM Rescue Form makes it easy to request help, and our experienced technicians are ready to respond.

 

Fill out the EQM Rescue Form

EQM Rescue is easy

EQM Rescue provides rapid response that makes sure you have minimal production downtime.

Just 2 easy steps using the form below:

  1. Snap 3 photos of the faulty Geardrive
    1. The geardrive nameplate
    2. A Close up of the geardrive
    3. A wide photo of where the geardrive is situated
  2. Send to ‘EQM Rescue’

We will then call you with our best solution and a plan on how to get it quickly installed for you that same day.

Note this service is available during business hours Monday – Friday 7am – 5pm but don’t fret we have an after hour service – phone 0800 147 847 and transfer to our after hours callout personnel.

Optional however by providing 1 or more images this will assist us in providing optimal performance quick smart.

EQM Service Guardian

We have many years of experience in the design and installation of equipment to the food-processing sector. We supply and maintain all your conveyor and gearbox needs. Furthermore, we have additional components and equipment that you can view here.

We source and stock some of the world’s leading equipment brands such as STM, DAGU and ABI.

We are there for you, when you need us. We won’t let you down … ever!

The EQM Service Guardian is your peace of mind promise that we will keep you moving.

If you have a break-down we promise to have you up and running and back in production as quick as we can.

Our promise to you

The EQM Service Guardian promises to:

  • Provide installation support
  • Be on call for equipment support – technical support
  • Provide replacement equipment or a component within 24 hrs
  • Send Service maintenance reminders
  • Maintain equipment inventory archiving – what equipment you have, maintenance records etc
  • Provide a quick quote response

For EQM Service Guardian responses, please fill in the form or pop up Chat box.

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