Privacy Policy

EQM Industrial Limited respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make an enquiry, request a quote, place an order or otherwise deal with EQM Industrial.

Information we collect

We may collect personal information including:

• Your name
• Business or company name
• Job title
• Email address
• Phone number
• Delivery or billing information
• Details about your enquiry, project, equipment or product requirements
• Order and transaction information
• Communications between you and EQM Industrial
• Information you provide through website forms, quote requests or other enquiries

When you use our website, we may also automatically collect technical information such as your IP address, browser type, device type, pages visited, referral source and general website usage information.

We may also receive personal information from your employer, organisation, business contacts or other sources where appropriate.

How we use your information

We may use your personal information to:

• Respond to enquiries and quote requests
• Recommend products, equipment or solutions
• Process and manage orders
• Deliver products and services
• Provide technical support and after-sales service
• Maintain customer and equipment records
• Contact you regarding products, servicing, maintenance or previous enquiries
• Improve our products, services and website
• Manage our customer relationships
• Send relevant product updates, news or marketing communications where permitted
• Meet our legal, accounting and business obligations
• Protect our website and systems from fraud, misuse or security threats

If you choose not to provide information required for an enquiry, quote or order, we may not be able to provide the requested product, service or assistance.

Website forms and enquiries

When you submit a form through our website, the information you provide is sent to EQM Industrial and may also be stored within systems we use to manage enquiries, customers and sales opportunities.

We use this information to respond to your enquiry and provide relevant information, pricing, products or services.

Cookies and website analytics

Our website may use cookies and similar technologies to help the website operate correctly, understand how visitors use the site and improve its performance.

Cookies may collect information such as pages visited, time spent on the website, device information and how you arrived at the website.

You can control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the website function.

Third-party services

We use trusted third-party providers to help operate our business and website. These may include providers of:

• Website hosting
• Customer relationship management systems
• Email and communication services
• Website analytics
• Website security and spam protection
• Accounting and business systems
• Payment and order processing services
• Cloud data storage

These providers may process personal information on our behalf and some services may store or process information outside New Zealand.

Where we use third-party providers, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy requirements.

Embedded content and external websites

Our website may contain embedded videos, maps, social media content or links to third-party websites.

These services may collect information about your interaction with their content and may use cookies or similar technologies. Their handling of your information is governed by their own privacy policies.

EQM Industrial is not responsible for the privacy practices of external websites.

Marketing communications

From time to time, we may send customers and business contacts relevant information about EQM Industrial products, services, industry updates or offers where we are permitted to do so.

You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the email or by contacting us.

You may still receive operational communications relating to an enquiry, quote, order, account or service relationship.

Sharing your information

We do not sell or rent your personal information.

We may share information with employees, contractors, suppliers, service providers or business partners where this is reasonably necessary to provide our products and services or operate our business.

We may also disclose information where required by law or where necessary to protect EQM Industrial, our customers or others.

How we protect your information

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

This includes using appropriate technical, administrative and security measures across our website and business systems.

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

How long we keep your information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, for our ongoing business relationship, or to meet legal, accounting, warranty, service or record-keeping requirements.

When personal information is no longer required, we may securely delete or anonymise it.

Accessing or correcting your information

Under the Privacy Act 2020, you have the right to ask for access to personal information we hold about you and to request that incorrect information is corrected.

To make a request, please contact us using the details below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, systems, business practices or legal requirements.

The latest version will be published on this page.

Contact us

If you have any questions about this Privacy Policy or how EQM Industrial handles your personal information, please contact: